Defect report & damage hotline

Report damage in the house or apartment to us using our defect form.
We will get back with you as soon as possible.

Even outside of our office hours, you will not be on your own as we have a loss hotline for you.

Damage hotline
(only outside office hours)
+49 (0) 172-3 11 02 03


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    Find us

    Hauptstraße 92-93 (Entrance Rubensstraße 2) in 12159 Berlin


    Opening hours

    From Monday to Thursday
    9 am to 5 pm
    Friday
    9 am to 2 pm

    Our telephone availability


    Apartment building
    +49 (0) 30 88092200
    Residential property
    +49 (0) 30 88092280

    Monday
    9 am to 1 pm
    Tuesday
    9 am to 1 pm
    Thursday
    2 pm to 6 pm


    Damage hotline
    (outside of our office hours)

    +49 (0) 1 72-3 11 02 03


    Other important emergency numbers

    Police
    110
    Euro emergency number
    112
    Federal police
    +49 (0) 800 - 6 888 000
    Emergency number for poisoning
    +49 (0) 30 - 19240
    Emergency pharmacy number
    From a landline (free): +49 (0) 800 - 00 - 22833
    From a mobile phone: (69 ct/Min): 22833
    Medical on-call service
    Nationwide 116 117
    Crisis hotline
    +49 (0) 800 - 1110111
    +49 (0) 800 - 1110222