Defect report & damage hotline
Report damage in the house or apartment to us using our defect form.
We will get back with you as soon as possible.
Even outside of our office hours, you will not be on your own as we have a loss hotline for you.
Damage hotline
(only outside office hours)
+49 (0) 172-3 11 02 03
Find us
Hauptstraße 92-93 (Entrance Rubensstraße 2) in 12159 Berlin
Opening hours
From Monday to Thursday
9 am to 5 pm
Friday
9 am to 2 pm
Our telephone availability
Apartment building
+49 (0) 30 88092200
Residential property
+49 (0) 30 88092280
Monday
9 am to 1 pm
Tuesday
9 am to 1 pm
Thursday
2 pm to 6 pm
Damage hotline
(outside of our office hours)
+49 (0) 1 72-3 11 02 03
Other important emergency numbers
Police
110
Euro emergency number
112
Federal police
+49 (0) 800 - 6 888 000
Emergency number for poisoning
+49 (0) 30 - 19240
Emergency pharmacy number
From a landline (free): +49 (0) 800 - 00 - 22833
From a mobile phone: (69 ct/Min): 22833
Medical on-call service
Nationwide 116 117
Crisis hotline
+49 (0) 800 - 1110111
+49 (0) 800 - 1110222